How long does it take before I receive my shipment?
Please allow 1 to 2 business days for processing of orders before shipment. Ramatuelle ships packages in Europe through Post NL or DPD. Shipping times can vary depending on your country and location. For more information [email protected]
How can i exchange or return?
Is your purchase not quite what you expected? Too bad, but no problem to return them. At Ramatuelle you always have the option to return your purchase within 14 days after the invoice date, provided you have not worn the item and it is packed in the original package and includes all tags and labels. Download our return form. and send your item(s) including packing slip to adress below:
Your return request will be dealt within 5 working days after we have received your parcel. The repayment of your order will happen automatically and we will transfer the money back to your credit card or bank account, depending on which method was chosen to pay your purchase. Ramatuelle is known for it’s quick service; however keep in mind that the reimbursement might take up to 10 working days, depending on your bank.
Please pay attention! Any returning costs are to be paid by customer.
What can i expect when purchase is defect?
We apologize for the defect. If you really like your purchase except for the defect, it can be exchanged. For exchanging your product please follow our return instructions. Contact us [email protected] and state clearly which item you want to exchange.
How long will it take before my return request will be answered?
Ramatuelle strives to answer questions and / or complaints within 24 hours.
How long will it take before i receive my refund of new product(s)?
After receiving your parcel, we will repay your purchasing amount within five working days. Shipping costs are to be paid by customer.
How can i contact you?
You can contact us by email or by phone. For email contact us at: [email protected] and call to: +31 252 54 50 57 if you want to speak to someone of the Ramatuelle-team.